Not able to download attachment
Ways to troubleshoot
Not able to send attachments? If the answer is yes, then it could be the issue related to browser settings, file size, file name, or unsupported file encryption or any other issue. To resolve this you can contact the ATT mail Customer care number or just follow these simple steps.
First, checkyour browser settings
Check it if the browser you are using is supported with our mail services. If it is supported then try clearing cookies and cache.
If you are unable to find your downloaded attachments and even the troubleshooting haven’t helped you yet, then check your browser download settings which is located in the options, Tools, or preferences menu option in the browser. From there you can try changing the download setting and select a window where you want to download your Attachment.
Reduce file size
If you are not able to send attachment then it could be due to its file size, ATT allow attachments up to 25 MB and if you need send bigger attachment try reducing its size.
Get rid of special characters from the file name
If you are sending a file and it’s not going through then check it that the name you used for the file doesn’t have any special character like #, $, % or @. These character can some time stops the attachments from going through.
Reformat encrypted files
When you are sending an attachment and it is not going through, then it can be due to its encrypted format. Encryption can only work if both, the receiver and sender have unlock key. Try getting the same attachment in unencrypted format and see if you are able to download it.
You can try all the above mentioned steps and find out the reason behind the issues. If for any reason you are not able to get it fixed then you can contact at ATT Email Customer Service Number 1-855-220-0369 and get the help.
Click Here: AT&T Email Customer Support Phone Number