The following statement discloses Email Customer Support Terms and Conditions for its website. We update our policy time to time without notice, so please check for any updates. We are committed towards serious privacy for the personal data collected and stored from our customers and will be used only for delivering them great and satisfied service as well as for their benefits. The entire request regarding online technical support by email or telephone will be recorded for security issues. We will ask you for information needed to complete the transaction. It is your rightful decision whether you want to proceed with any activity that requires personal information. However, please be aware that if you do not wish to provide the requested information. Your registration for online support services may not be initiated.
a) Personal Information: Email Customer Support doesn’t call its customer’s randomly. If a customer needs any assistance, they can call anytime on our toll-free number 1800-721-0104. We may ask some personal information such as contact number, email address, first and last name etc to verify the authentication of our existing customer as well as for the purpose of registering new customer. During registration, the customer is required to give their personal contact information such as First and Last name, E-mail address, Postal address, customer id, if assigned any. Email Customer Support will use your contact details to contact you regarding the online support services you have requested. This includes re-registration for the current plan, up-gradation for a new plan, renewal notifications, expiry of the current plan, and any important information regarding security threats, the special plan offers and valuable feedback for improving our service.
** For any financial related matters Browser Guide will first email customer, the detail of any such communication. Further its customer’s decision to contact us on our toll-free number 1800-721-0104 regarding the renewal or any up-gradation in the service plan. Email Customer Support never calls customer for any financial details, so we strictly advise all our customer not to share their financial detail with anyone under any circumstances. **
b) Payment Information: If customer registers to use the service provided by Email Customer Support, we never ask credit card information over the phone. The payment information is to be entered only by the user. Email Customer Support may use a third party gateway to process and verify credit cards for billing purposes. We may transfer or disclose this payment information to a third party only to the extent necessary in order to complete the payment processing. All credit or debit card numbers are processed through secure (SSL) servers and these numbers are not accessible by Email Customer Support.
c) Computer System Information
1) Customer Computer – We also ask for information related to customers computer. This may include: information about the date of purchase of customer computer, type of computer, identification number of customer computer, configuration and model of your computer and any computer hardware, software or peripherals attached to it, condition of the computer, system and registry data about software installations and hardware configurations, and error-tracking files. This information is required to provide efficient technical support to you and to help us update our support tools and enhance our support service.
2) Access – to provide its customers instant and efficient support Email Customer Support uses qualified tools which allow the customer to grant control of their computer to an Expert using the internet, so that our qualified, experienced technicians can help you instantly. Experts are not allowed to use the online access tool until and unless the customer has consented to grant control. Technicians will not use online access tool to access customer personal information. Kindly inform immediately if found any suspicious activity.
3) Diagnostic Tools – Email Customer Support diagnoses tools may collect some useful information about the current condition of a computer system. Email Customer Support uses this information to diagnose and resolve customer’s problem. Information collected by Email Customer Support tools will not contain any personal information such as websites visited, e-mail messages, e-mail addresses sent to, passwords, profiles, etc. Use of the Diagnoses application is also subject to the restriction of use in the respective software license agreements.
4) Live Help call Records – Email Customer Support reserves the right to monitor online sessions between the customer and a technical support executive for quality control of the service provided to the customer by the technician. In addition, we also record phone conversations between customer and technical executive for customer’s reference and to assist in the resolution of dispute’s and/or potential complaints. The session records will also be used to improve the service, support knowledge base, and for internal quality research.
Email Customer Support is not liable /responsible in any court of law, under any circumstances, if customer entertains any fraud calls. Browser Guide never calls customers randomly and never ask for any kind of refunds or any such other payments. We suggest all our customer to report or confirm all such incidence from our toll-free no. 1800-721-0104. We never call and ask for any payment from our existing customer. Please do not share your financial information with anyone who pretends to be an Email Customer Support employee.