A collection of Personal Information: At Email Customer Support, personal information of clients is sourced through sites and applications. The information is either submitted by users on sites or is otherwise collected when they furnish it while using an application. The information is not only inclusive of names and e-mail addresses but also demographic information related to gender, education, date of birth, preferences, interests and any other information requested from time to time. Popular methods of information collection end up comprising of Cookies and Call Recording.
Cookies: Cookies as small files collect a client’s personal information and their overall experience with a site. And what all steps can be further taken to improve on it. Cookies as a popular medium end up counting the number of computers accessing a site, personalising the overall experience and remembering a PC user’s preference. In case a browser is set not to accept cookies or reject cookies, you may not be able to access certain features or services of our sites.
Call Recording: For Internal monitoring and raising up the quality of services, Email Customer Support reserves the right to record calls. However, respecting the wishes of clients, we at Email Customer Support give them the right to either disconnect a call being recorded or otherwise asking the organisation to not record the call at all.
Usage clauses pertaining to personal information: The personal information collected by Email Customer Support is used to improve a client’s overall experience with the services. The same information also ends up going a long way towards: Improving a client’s overall experience not only with the sites but with the overall applications For not only providing a proper response to comments and questions but also ensuring a flawless customer experience Using the same information for sending clients information related to their accounts, services, confirmations, invoices, technical notices, updates, security alerts, support and administrative messages For sending information about new promotions, products and services offered by Email Customer Support and its channel partners Conducting an analysis to gauge the relative success or failure of promotions.